By CHELSEA C. QUIJANO
March 30, 2016
NAVAL, Biliran – District Engineer David P. Adongay Jr. gave information that the Department of Public Works and Highways (DPWH) - Biliran District Engineering Office (DEO) will be the next in Region VIII to be assessed among the DEO’s Region wide that is geared towards (ISO) Certification.
Adongay said that they are now slowly undertaking necessary requirements to acquire ISO 9001; 2008Certification as a benchmark for setting Quality Management System.
Aside from complying ISO Documentation which includes all written procedures, quality manuals, work instructions, periodic auditing etc. Adongay disclosed that they are now also in the move of improving its facilities and resources in the office as well as their human resources.
According to the District Engineer, being ISO certified also means to understand the apparent needs of the customer’s or more importantly exceed customer’s satisfaction. He emphasized that DEO must also be customer-focused.
“We don’t want the public to decry us as inefficient, wasteful and comfortable with substandard because these are the source of irritations and bitter frustrations” explained Adongay.
Adongay also said that in their anticipation for ISO certification, they are focusing on several niche areas such as mindset and attitudes to achieve excellence, positive values towards work, skills in human capital development and quality leadership.
“We Engineers want quality projects and services as people expect of us on this aspect”, he added.
The ISO Certification is part of the Department’s program for improving effectiveness and efficiency in serving the public. It is one of the DPWH Secretary Rogelio Singson’s aspiration to all the agency’s regional offices to be ISO Certified before he will step down in position by June after the May 2016 election.